Privacy Policy

Who we are

This privacy policy explains how ACR Physiotherapy may handle personal information provided through this website, enquiries, appointment booking and clinical care.

Information we collect

Information may include contact details, enquiry information, appointment details and clinical information shared for assessment or treatment.

How information may be used

Information may be used to respond to enquiries, arrange appointments, provide physiotherapy care, maintain records and manage website operation.

Lawful bases

Relevant lawful bases may include contract, legitimate interests, consent where requested and health-related record keeping where applicable.

Appointment and clinical information

Clinical information is handled for assessment, treatment planning and continuity of care. Please avoid sending unnecessary sensitive information through ordinary email.

Booking through Cliniko

Online booking is provided through Cliniko. Cliniko may process information under its own privacy practices when you use its booking system.

Cookies and analytics

The website may use essential functionality and embedded third-party content such as Google Maps. See the Cookie Policy for more information.

Data sharing

Information is not sold. It may be shared where needed for booking systems, clinical administration, legal obligations or with your consent.

Data retention and security

Records are kept only as long as necessary for clinical, legal and administrative purposes. Reasonable security measures are used to protect information.

Your rights and contact

You may have rights to access, correct or request deletion of personal data, subject to legal and clinical record obligations. Contact ACR Physiotherapy with privacy questions.